This Privacy Policy explains how FirstClassRides collects, uses, stores, and protects personal data belonging to users who browse our website, interact with our communication channels, or use our transportation services.

By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Data Controller Information

First Class Rides
📩 Email: Reservations@firstclassrides.ma
📞 Phone/WhatsApp: +212 656 336 210

We operate in compliance with:

• Moroccan Law 09-08 on personal data protection
• GDPR (EU Regulation 2016/679) for international clients

2. Types of Data We Collect

We gather only the data necessary to provide safe, reliable, and professional transportation services.

A. Data Provided Directly by You

Collected through booking forms, email, WhatsApp, or phone:

• Full name
• Email address
• Phone number and WhatsApp number
• Pick-up and drop-off locations
• Flight number (for airport transfers)
• Booking details (date, time, passengers, luggage)
• Special requirements (child seat, accessibility needs, etc.)
  

B. Data Automatically Collected

Through cookies, forms, and analytics tools:

• IP address
• Device information
• Browser type
• Location city (approximate)
• Pages visited and time spent on website
• Interaction logs
• Technical logs for security monitoring

C. Communication Data

Collected when you contact us:

• WhatsApp messages
• Emails
• Contact form submissions
• Call logs (date/time, not recordings unless explicitly notified)

3. Purposes of Data Processing

Your data is processed exclusively for lawful and essential reasons:

Service-Related Purposes

✔ Managing reservations
✔ Sending confirmations and updates
✔ Assigning drivers and vehicles
✔ Tracking flights to ensure timely service
✔ Providing support before, during, and after your ride
✔ Handling payments and invoices

Safety & Legal Purposes

✔ Preventing abuse, fraud, or unauthorized use
✔ Ensuring passenger and driver safety
✔ Meeting legal obligations (invoicing, transport regulations)
✔ Security monitoring of our systems

Business & Improvement Purposes

✔ Improving website performance
✔ Optimizing customer experience
✔ Anonymous analytics for service enhancement
✔ Internal training & quality assurance

4. Legal Basis for Processing

We only process personal data under lawful bases:

• Contract performance: Required to complete and manage your booking
• Legitimate interest: Safety, fraud prevention, improving operations
• Legal obligation: Compliance with Moroccan regulations
• Consent: Cookies, marketing communications, or optional data fields

5. Who Has Access to Your Data

We share your data only with entities essential to delivering our services:

A. Internal Authorized Staff

• Reservations team
• Operations/dispatch
• Customer service

B. Assigned Drivers

They receive only the necessary information (name, pick-up details, flight info, contact number).

C. Technical & Operational Providers

• Secure hosting providers
• Booking and CRM tools
• Payment processors (PCI DSS compliant)
• Analytics tools (Google Analytics, etc.)

We NEVER sell, trade, or rent your data.

6. Data Hosting and International Transfers

Some technical providers may host data outside Morocco (e.g., EU/USA).
We ensure all providers offer GDPR-level security and adequate protection through:

• Standard contractual clauses
• Data processing agreements
• Secure encryption protocols

7. Data Retention Period

We keep your data only as long as necessary:

• Booking records & invoices: 5 years
• Communication data: 12–24 months
• Analytics & cookies: 13 months
• Marketing consent: Until you unsubscribe

After retention, data is deleted or irreversibly anonymized.

8. User Rights

You have the right to:

✔ Access your personal data

Obtain a copy of the data we store.

✔ Correct inaccurate data

Update your personal information.

✔ Request deletion

When legally allowed (completed service, no financial/legal obligation pending).

✔ Withdraw consent

For cookies, marketing, or optional communications.

✔ Restrict processing

When you contest accuracy or legality.

✔ Object to processing

Especially for analytics or marketing.

✔ File a complaint

With the CNDP (Commission Nationale de Protection des Données Personnelles) in Morocco or relevant authority in your country.

To exercise rights, contact:
📩 Email: Reservations@firstclassrides.ma

9. Cookies & Tracking Technologies

Our website uses cookies to:

• Ensure smooth navigation
• Analyze website performance
• Improve user experience
• Secure access and prevent misuse

You may disable cookies in your browser settings but some features may not work properly.

10. Data Security Measures

We implement strong administrative, technical, and physical safeguards:

• SSL encryption on all pages
• Secure access control to databases
• Regular server audits
• Anti-intrusion and firewall systems
• Encrypted communication with drivers
• Password & access policy for staff

While no system is fully immune, we take all reasonable steps to secure your data.

11. Policy Concerning Minors

Our services are intended for users 18 years and older.
We do not knowingly collect children’s data without parental consent.

12. Third-Party Websites

Our website may include links to external sites (hotels, travel partners, social media).
We are not responsible for their privacy practices.

13. Liability Limitation

First Class Rides is not liable for:

• Data inaccuracies caused by incorrect user input
• Issues resulting from third-party provider failure
• Unauthorized access due to user negligence (public Wi-Fi, shared devices)
• WhatsApp vulnerabilities (a third-party platform not fully controlled by us)

We ensure all internal and external partners uphold strong data protection standards.

14. Updates to This Policy

We may update this Privacy Policy when necessary to reflect:

• Legal or regulatory changes
• New website features
• Service updates

The revised version will always indicate the “Last updated” date.

15. Contact Information

For privacy-related inquiries:

First Class Rides
📩 Email:Reservations@firstclassrides.ma
📞 WhatsApp: +212 656 336 210